Policy & Disclosure

Salon Etiquette:

Arrival and Waiting Instructions

Thank you for choosing our salon for your nail, waxing, and reflexology care needs! To ensure a smooth and enjoyable experience from the moment you arrive, we have provided some guidelines for salon etiquette and what to do upon arrival. Please follow the steps below:

  1. Check-In and Appointment Details:
    Upon entering the salon, please check in through the Mangomint system using your phone. Additionally, please sign in your name at the front desk. This will update your status to "Checked In" and notify your technician of your arrival.

  2. Nail Polish Selection:
    After checking in, please explore our nail polish display on the wall or browse through our gel and dip color book. These resources showcase a wide range of nail polish colors and shades for you to choose from. All the colors with a number have matching gel and regular polish options available. Take your time to browse through the available options and select the nail polish color that best suits your preferences. If you need assistance or have any questions, our staff members will be happy to help.

  3. Seating:
    Once you have selected your desired nail color, please have a seat in our comfortable waiting area. Relax and enjoy the welcoming ambiance of our salon. If you prefer, feel free to walk around or step outside while you wait. We can send you a notification text via Mangomint to let you know when your technician is ready.

  4. Technician Preparation:
    While you are waiting, your nail technician will be notified of your arrival via the Mangomint system and will begin preparing for your service. They will set up the necessary equipment and ensure everything is ready to provide you with an exceptional nail care experience.

  5. Your Turn:
    When it's your turn for the nail service, you will receive a notification text via Mangomint, or we will call out your name. Please be ready to proceed to the designated nail service area when you receive your notification. Our team will guide you through the process and provide any additional information or instructions as needed.

We understand that unforeseen circumstances or additional time required for previous clients may cause slight delays. We appreciate your patience and assure you that we will do our best to minimize any wait times.

Thank you for adhering to our salon etiquette guidelines. We are committed to providing you with exceptional service and helping you achieve the look you desire. If you have any further questions or require assistance, please don't hesitate to ask our friendly staff.

Appointment and Timeliness

  • Appointment Scheduling

    We welcome both appointments and walk-ins to our salon. To ensure the best service and personalized attention, we recommend booking your appointments in advance to secure your preferred date and time. Please note that appointments will be given priority.

  • Arrival Time

    In order to guarantee the best quality of service, we kindly ask that clients arrive at least 15 minutes prior to the scheduled appointment time. This allows for a relaxing start to your session and provides ample time to select from our extensive collection of nail polish colors and styles. Clients who already have a selected nail polish color in mind are requested to arrive at their exact scheduled appointment time. However, if you wish to browse through other options or make any changes, we suggest arriving 15 minutes early to accommodate this.

  • Late Arrival

    We understand that unexpected circumstances can sometimes result in being late. To ensure the seamless operation of our salon and fair treatment to all clients, please be aware that late arrivals may result in necessary modifications or rescheduling of your appointment. This policy is in place to ensure that subsequent client appointments can start as scheduled.

  • Walk-In Clients

    We welcome walk-in clients and will accommodate them as our schedule permits. If we have availability, we can take you right away. If not, we can add you to the Mangomint wait list, and you can choose to be notified for a preferred time and day, or as soon as an opening is available. Alternatively, we can create an appointment for you on the spot for a later time.

  • Cancellation and Rescheduling

    If for any reason you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours notice. This allows us to offer your slot to another client in a timely manner.

  • Respect for Salon Schedule

    Our team works meticulously to schedule the right amount of time for each service. Please note that accommodating late clients often disrupts the schedules of our other clients. Being punctual for your appointment is greatly appreciated, enabling us to provide the best nail service experience for all our clients.

Nail Service Aftercare

We take pride in delivering unparalleled craftsmanship, high-quality products, and exceptional service at Poshmanipedi. Our commitment to customer satisfaction is unwavering, and we seek to clarify and inform you about our Nail Service Aftercare Policy.

Aftercare Guidance
Once a service is rendered, the longevity of your nails is significantly influenced by your daily routines and activities. To aid in the maintenance of your nail enhancements, we recommend the following:

  1. Avoid Harsh Chemicals: Protect your nails by wearing gloves when handling cleaning products, as these chemicals can damage polish or extensions.

  2. Stay Hydrated: Regular application of cuticle oil can keep your nails and cuticles hydrated and healthy.

  3. Careful Handling: Avoid using your nails as tools to prevent accidental breakage or chipping.

  4. Regular Maintenance: Schedule every 2-4 weeks to maintain the integrity and aesthetics of your nails.

  5. Avoid Prolonged Water Exposure: Excessive contact with water can cause extensions to loosen or polish to chip. Minimize such exposure whenever possible.

  6. Gel Nail Tip Extensions: If the extension begins to lift, please have it removed or avoid water from entering and staying inside for too long, as fungus can grow if water is stagnant for too long.

Refunds and Redos
Despite our guidance, we acknowledge that we cannot control external factors that may affect the durability of your nails post-service. Therefore, please note the following policy:

  • Refunds: Effective immediately, we will not be processing refunds for post-service wear and tear. This includes damage from personal care routines or activities conducted after leaving our salon.

  • Redos: We will not offer free redo services for any wear and tear occurring after your appointment. Any required redo service will incur the standard charge. We also reserve the right to charge for any touch-ups or redos required due to client-induced damage that occurs within the salon premises, such as smudging or chipping while the polish is still drying.

Your understanding and cooperation with our Nail Service Aftercare Policy enable us to maintain the high standard of service you've come to expect from us. By adhering to these care guidelines, you can ensure the maximum longevity and beauty of your nail enhancements.

Children's Policy

  • Parental Supervision:

    We warmly welcome clients of all ages at our salon, including children. However, please be aware that parents or guardians are fully responsible for the supervision, safety, and behavior of their children at all times during their visit. The salon staff is not responsible for childcare or monitoring.

  • Creating a Relaxing Environment:

    Our primary aim is to provide a tranquil and relaxing environment for all clients. To preserve this atmosphere, we respectfully request that you consider the impact of your child’s behavior on other clients before choosing to bring them with you.

  • Noisy or Disruptive Behavior:

    We understand that children can be unpredictable, but excessively loud or disruptive behavior will not be tolerated. In such cases, we may politely request that the parent or guardian remove the child from the salon until they can behave appropriately.

  • Toys and Belongings:

    While we understand that children often bring toys or other personal belongings with them, we ask that these items do not interfere with the operations of the salon or create potential tripping hazards. Please ensure these items are kept tidy and confined to your immediate area.

  • Infant and Toddler Policy:

    Given the nature of our services and the environment we strive to maintain, we recommend that infants and toddlers who cannot remain quiet or seated are best left at home, unless they are receiving a service.

  • Children’s Nail Service:

    For children receiving nail services, it's crucial that they are able to sit still during the process and refrain from touching or disturbing their nails until they are fully dry. If a child continually messes up their nails due to inability to keep their hands still, we reserve the right to deny touch-ups or completion of the service.

We appreciate your understanding and cooperation with this policy. Our goal is to create an enjoyable and relaxing experience for all of our clients.

Health and Safety

we place the health, safety, and well-being of our clients and staff at the forefront. In line with this commitment, we have established the following guidelines:

  • Potential Health Risks
    For clients who are prone to infections, bleeding, or have anxiety related to the use of metal nail instruments, please inform our staff before your service. If you have sensitive skin or are aware of any allergies to specific glues, nail polish, or sensitivities to waxing, it's vital to notify us prior to your appointment. We can then arrange for alternative methods or advise against certain services to ensure your safety.

  • Use of Tools
    We use sharp tools for precise cuticle trimming and other nail care services. While our staff is highly trained, there is always a risk of being cut or bleeding when using such tools. If this is a concern for you, we advise against receiving these services. Please notify us at the beginning of your appointment if you would prefer adjustments to our procedures to meet your comfort level.

  • Specialized Medical Attention
    Our team provides standard nail and waxing care services. If you have conditions requiring specialized medical or podiatric care, such as excessively overgrown, thickened, or ingrown nails, these are beyond our expertise and capability. We recommend seeking professional healthcare advice before receiving treatments at our salon.

  • Allergic Reactions and Sensitivities
    Should you have known allergies or sensitivities to any products we use, including wax, nail polish, or other materials, it's important to inform us beforehand. We can explore alternative products or treatments, or recommend refraining from certain services.

  • Waxing Services
    For clients seeking waxing services, please disclose any known skin sensitivities, allergies, or previous adverse reactions to these treatments. This information helps us provide the most suitable services while maintaining a safe and comfortable environment.

  • Personal Items
    We are not responsible for any items lost, stolen, or left in the store. Please ensure that you keep your belongings secure at all times.

  • Liability for Injuries
    While we strive to maintain a safe environment, Poshmanipedi is not held liable for any injuries that may occur on the premises. By scheduling a service and entering our salon, you acknowledge and accept this risk.

For those with conditions requiring medical attention beyond our standard services, we recommend seeking professional healthcare advice before receiving treatments at our salon.

We value your understanding and adherence to our policy. Your cooperation helps us to continue providing high-quality, personalized care services to all our cherished clients. Thank you for your patronage and continued trust in our services. We appreciate your support and look forward to continuing to serve you.

Respectful Conduct Policy

We are committed to providing a welcoming, professional, and respectful environment for all our customers and staff. To uphold these values and ensure a positive experience for everyone, we have established the following Respectful Conduct Policy.

Expected Behavior

We expect all clients to:

  • Treat salon staff and other clients with courtesy, respect, and dignity.

  • Refrain from any form of harassment, discrimination, or behavior that can be interpreted as aggressive or threatening.

  • Speak and act in a respectful and polite manner.

  • Respect the personal space and boundaries of others within the salon.

Unacceptable Behavior

We will not tolerate any form of:

  • Disrespectful or rude behavior, including arrogance, derogatory comments, or use of a demeaning tone of voice.

  • Discriminatory, racist, or hateful speech or actions.

  • Harassment or intimidation, whether verbal, physical, or through any other form.

  • Any other social behavior or speech deemed socially unacceptable or offensive.

Right to Refuse Service

Please note that we reserve the right to refuse service to anyone who violates this policy. Violations may result in the client being asked to leave the premises. In extreme cases, we may enlist the assistance of law enforcement to ensure the safety and well-being of our staff and clients, and to maintain the professional, respectful, and peaceful atmosphere of our salon. If service is refused or discontinued due to violation of this policy, no refund will be given.

We appreciate your understanding and adherence to our Respectful Conduct Policy. By working together, we can ensure a pleasant experience for all patrons and staff at Poshmanipedi.

Kind and Friendly Conversation Policy

We are dedicated to fostering an atmosphere of relaxation, kindness, and hospitality. In our commitment to maintaining a serene and tranquil environment, we have established the Kind and Friendly Conversation Policy.

Conversations in the Salon

While we value the rich tapestry of conversation and diverse perspectives, we kindly request our clients to observe the following guidelines to preserve the tranquility of our salon and to maintain a level of professionalism:

  • Sensitive and Personal Topics: Please refrain from discussing sensitive or overly personal topics. Particularly with politics, we ask our clients to avoid debates or heated discussions regarding political ideologies, elected officials, policy matters, election outcomes, or any contentious societal issues. Additionally, topics such as religion, race or ethnicity, identity (gender, sexual, cultural, etc.), deeply personal matters or situations, or any other potential triggers for discomfort or discord should be avoided.

  • Kindness and Respect: All conversations should be conducted in a manner that reflects kindness, respect, and consideration for others present in the salon.

  • Professionalism: Please help us maintain the professional atmosphere of our salon by ensuring conversations are suitable for a public and professional setting.

Upholding the Policy

We reserve the right to respectfully intervene in conversations that contravene this policy. We might politely ask clients to change the subject if their conversation could potentially disrupt the tranquility of the salon or detract from the professional and friendly atmosphere we strive to maintain.

Your understanding and adherence to our Kind and Friendly Conversation Policy help us provide a serene, enjoyable, and professional environment for all our valued clients.

Thank you for your cooperation and continued patronage. We look forward to serving you in an atmosphere of kindness, respect, and tranquility.